Errors & Problems

PRO functions deactivated
Please restore the purchases. On the upgrade screen, you will find the button “Restore purchase” at the very bottom. Click there and follow the instructions...
Do, 3 Sep, 2020 at 3:30 NACHMITTAGS
Newly entered foods are not shown
The food is first uploaded to our servers. At the same time, an update is initiated. Then, the food should appear on your list. This may take some time tho...
Fr, 19 Jan, 2018 at 3:20 VORMITTAGS
Calorie budget too low
The app uses the pedometer of your iPhone to adjust the calorie budget. The calorie budget in the morning is your basic calorie needs, without considering ...
Fr, 19 Jan, 2018 at 3:20 VORMITTAGS
Foods with wrong values
We try to verify as many entries as possible. If you find wrong values, you can also update the foods yourself. You swipe from right to left with your fing...
Fr, 19 Jan, 2018 at 3:21 VORMITTAGS
Sport entries appear twice
The entries are read directly from HealthKit. If there is a duplicate entry, then most likely, it is duplicated in HealthKit as well. Please delete the dup...
Fr, 19 Jan, 2018 at 3:22 VORMITTAGS
Steps / floors are missing
In order for the steps to be counted correctly, two requirements must be met: In the settings of Arise, there must be a check next to HealthKit. In th...
Fr, 19 Jan, 2018 at 3:23 VORMITTAGS
Report a bug
Please send a description of the error to Please name the appropriate steps to recreate the error. This way, we can help you faster....
Mo, 2 Dez, 2019 at 11:11 NACHMITTAGS
Slider has disappeared
Newly registered profiles receive the slider three hours after the install.
Fr, 19 Jan, 2018 at 3:24 VORMITTAGS
Movement calories - deviation with other providers
Arise uses not only steps but also floors to calculate movement calories. The algorithm for determining these calories has been developed by our experts and...
Mo, 11 Nov, 2019 at 4:06 VORMITTAGS
App crashes
First we recommend checking the available space within your iPhone settings and if necessary please delete some data (unused apps or photo/video content). T...
Do, 3 Sep, 2020 at 3:39 NACHMITTAGS