Errors & Problems

PRO functions deactivated
To reactivate Arise PRO functions, please restore your purchases. At the bottom of the upgrade screen, click the ‘Restore purchases’ button and follow the i...
Mi, 22 Jun, 2022 at 12:55 NACHMITTAGS
Newly entered foods are not shown
When new foods are added to our database, they are first uploaded to our servers and an update is initiated, which is why you may not see the change automa...
Mi, 22 Jun, 2022 at 12:55 NACHMITTAGS
Calorie budget too low
Arise uses your iPhone’s pedometer to adjust the calorie budget. At the beginning of the day, the calorie budget corresponds to your basic calorie needs wi...
Mi, 22 Jun, 2022 at 12:57 NACHMITTAGS
Foods with inaccurate values
We try to verify as many entries as possible. If you find inaccurate values, please feel free to update them manually by swiping on them from right to left...
Mi, 22 Jun, 2022 at 12:57 NACHMITTAGS
Exercise entries appear twice
Entries are read directly from HealthKit. If there is a duplicate entry, then it is most likely duplicated in HealthKit as well. Please delete the duplicat...
Mi, 22 Jun, 2022 at 1:02 NACHMITTAGS
Steps / floors are missing
For the steps to be counted correctly, two requirements must be met: In Arise’s settings, there must be a check next to HealthKit. In Apple’s HealthKit a...
Mi, 22 Jun, 2022 at 1:03 NACHMITTAGS
Report a bug
Before reporting a bug, please install latest updates - this may already have been fixed in the the newer version. Kindly send a description of the bug to ...
Mi, 22 Jun, 2022 at 1:04 NACHMITTAGS
Slider has disappeared
Newly registered profiles receive the slider three hours after installation.
Mi, 22 Jun, 2022 at 1:05 NACHMITTAGS
Movement calories - deviation from other providers
Arise uses not only steps but also floors to calculate movement calories. The algorithm for determining these calories has been developed by our experts and...
Mi, 22 Jun, 2022 at 1:08 NACHMITTAGS
App crashing
We recommend checking the available space within your iPhone settings and, if necessary, freeing space by deleting some data (unused apps or photo/video con...
Mi, 22 Jun, 2022 at 1:10 NACHMITTAGS