Calorie budget too low
Arise uses your iPhone’s pedometer to adjust the calorie budget. At the beginning of the day, the available calorie budget corresponds to your basic calori...
Wed, 13 Dec, 2023 at 7:37 PM
PRO functions deactivated
To reactivate Arise PRO functions, please restore your purchases. At the bottom of the upgrade screen, click the ‘Restore purchases’ button and follow the i...
Wed, 22 Jun, 2022 at 12:55 PM
Newly entered foods are not shown
When new foods are added to our database, they are first uploaded to our servers and an update is initiated, which is why you may not see the change automa...
Wed, 22 Jun, 2022 at 12:55 PM
Steps / floors are missing
For the steps to be counted correctly, two requirements must be met: In Arise’s settings, there must be a check next to Apple Health app. In Apple Health...
Wed, 22 Nov, 2023 at 2:14 PM
Exercise entries appear twice
Entries are read directly from Apple Health app. If there is a duplicate entry, then it is most likely duplicated in Apple Health app as well. Please delet...
Wed, 22 Nov, 2023 at 2:15 PM
Foods with inaccurate values
We try to verify as many entries as possible. If you find inaccurate values, please feel free to update them manually by swiping on them from right to left...
Wed, 22 Jun, 2022 at 12:57 PM
Movement calories - deviation from other providers
Arise uses not only steps but also floors to calculate movement calories. The algorithm for determining these calories has been developed by our experts and...
Wed, 22 Jun, 2022 at 1:08 PM
Report a bug
Before reporting a bug, please install latest updates - this may already have been fixed in the the newer version. Kindly send a description of the bug to ...
Wed, 22 Jun, 2022 at 1:04 PM
Slider has disappeared
Newly registered profiles receive the slider three hours after installation.
Wed, 22 Jun, 2022 at 1:05 PM
App crashing
We recommend checking the available space within your iPhone settings and, if necessary, freeing space by deleting some data (unused apps or photo/video con...
Wed, 22 Jun, 2022 at 1:10 PM